Appendix

1 Video transcripts
2 Current subscriptions
3 Proposed subscriptions
4 Custom solutions
5 Our service commitments

Appendix: Video Transcripts

Phil Jarvis
EMEAI General Manager
E phil.jarvis@informa.com
T +44 (0) 7827 940556My name is Philip Jarvis, I am the European General Manager at Informa Pharma Intelligence, and I’m also our Executive sponsor for the Roche Group.Thank you taking the time to review this partnership proposal. We believe that by working in partnership we will bring together experts to serve Roche Group’s needs and help you achieve your stated goal of “Doing now what patients need next”; whether that be our world-class analysts, editors and consultants, our account management, customer success and training teams, or our technical specialists to support API delivery. We look forward to working with you for years to come.Dimpal Singh
Key Account Director
E Dimpal.Singh@informa.com
T +44 (0) 7917 856410My name is Dimpal Singh, and I am the Key Account Manager for Roche Group at Informa. My job is to make sure you get the required support, resources, and solutions for your immediate needs, and long-term objectives.I personally believe in Roche’s goal of “Doing now, what patients need next”, and as your Key Account Manager I strive to be present, accessible, and a strategic partner to achieve and align ambitions across different stakeholders, and stakeholder groups. I truly look forward to working with you for the long term and thank you for being such a valued partner to Informa.Simon J Barker
Senior Client Success Manager
E Simon.Barker@informa.com
T +44 (0) 7827 891790I’m Simon Barker from Informa Pharma Intelligence, and I’m the assigned Client Success Manager for the Roche account. My role is to make sure that your users are getting the most out of the data you subscribe to. I’ll be here to help and support with training, onboarding and workshops. I look forward to working with you.< Go back to the proposal

Appendix: Current and Proposed Subscriptions

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Appendix: Custom solutions

Custom Intelligence
Read more in our presentation

Citeline Connect
Read more in our flyer

Citeline Engage
Read more in our flyer

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Appendix: Our service commitments

Client Success Manager

Your dedicated strategic partner

With Pharma Intelligence, you have an entire team working for you behind the scenes, but your Client Success Manager’s sole focus is to be your one-stop point of contact and advisor to help you achieve your business objectives.

Builds long-term, sustainable relationships by understanding your unique goals
Identifies ideas, innovations, and capabilities to help you achieve your business objectives
Coordinates trainings, usage tracking, support, and service reviews to ensure you are maximizing your investment
Ensures your feedback is communicated to the Pharma Intelligence team so we can continually improve our solutions and support
Organizes Loyalty events, first looks, and new solution roll-outs to ensure they are communicated to the right individuals within your organization

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Resource Center

Roche’s personalized, one-stop destination for Pharma Intelligence

Single entry point for all of your Pharma Intelligence subscriptions
Reach your Dedicated Ask-the-Analyst, Account and Client Services teams for support
Learn about upcoming training sessions, new content, and product enhancements
Stay up-to-date on upcoming events
Convenient starting point for new employees
Improves communications efficiency with end users

Access the Roche resource centre

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Premium Client Services Support

Rapid response time to ensure your success

Our Client Services team partners closely with your Client Success Manager to ensure you are getting the maximum value from our solutions.

Available 12 hours/day, 5 days/week (based on local time zone of client HQ)
Inquiry response time: 2 hours or less (does not include Ask-the-Analyst)
Customized onboarding and provisioning
On-site trainings (for groups of 10 or more)
Virtual company-specific and role-based trainings (for groups of 5 or more)
Open web-based and on demand trainings
On-site service reviews (twice yearly)
Customized online Resource Center for your subscriptions
Free Federated Authentication implementation and support

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Platinum-exclusive Datapacks

Thoughtfully curated information packs designed exclusively for our Platinum Partners

Your dedicated Platinum Analyst team understands that you need accurate and comprehensive information on specific trending topics in an easily digestible format. Each month, the Analyst team delivers a robust datapack directly to your dedicated Resource Center.

Static set of curated data from all Informa Pharma Intelligence offerings based on a specific topic selected by the Platinum Ask-the-Analyst Team or suggested by you
Produced in a user-friendly Excel workbook format
Fully sourced with direct links to each Informa platform

Past topics include:

Adoptive Cell Therapies
Anticancer Vaccines
ASH
Inflammatory Arthritis
Companion Diagnostics
EGFR NSCLC
Top Companies SCRIP
Emerging Markets

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